Dear valued Guests,

From the first moments of this unprecedented health crisis, Hermes Beach has been closely monitoring the Covid-19 pandemic. The safety of our guests and our employees is of paramount importance. During this time, Hermes Beach team has been preparing to ensure
the return of its employees and guests to a safe and pleasant environment by fully adopting the health protocols issued by the Greek authorities.

Throughout this crisis we endeavored to remain optimistic and creative. Providing traditional Greek hospitality in its modern version, ensuring the health and safety of our guests and employees, are the values guiding us to welcoming our guests for over than 30 years.

Making plans to travel might have seemed like a dream in the past months. However, the time for a restart has come. With a heightened sense of responsibility and enthusiasm, we are happy to announce the re-opening of Hermes Beach on the 1st of July.

I welcome you to stay positive and strong and await the new beginning!

Ermis Giakoumakis
Hermes Beach

Hermes Apartments & Hermes Beach team is working to adopt to the new generation of global hospitality cleanliness standards. The new standards will be designed to minimize risk and enhance safety for Hermes’s guests and staff members.

When guests check into Hermes over the next few months, they will notice a number of additions to the accommodation’s regimen designed to set an even higher standard of cleanliness. Specific areas of focus include:

1. Cleaning-Disinfection

• Deep cleaning of all areas.
• Intensification of cleaning and disinfection frequency. Especially, in points that are touched frequently.
• Natural and intensive ventilation in all areas.
• More regular cleaning and disinfection of toilets (and its equipment) of guests and staff, with appropriate chemicals.
• Dispenser with hand sanitizer (63-70% alcohol) are placed in key places for guests.

2. Personal Hygiene and Health

• Training of all staff in preventive measures, personal hygiene and the new way of working.
• Dispensers with hand sanitizer (63-70% alcohol) are placed in the workplace of all staff.
• Training the staff for recognition and management of Covid-19 case based on Health Protocols.
• Contactless check-in & check-out is provided and recommended.

3. Continuous information and compliance with Health Protocols

Hermes Beach is closely monitoring and complying with the new directives of the Health Protocols.

In order to avoid any unnecessary socializing, 48 hours upon arrival guest will receive an email to fill the online registration form and avoid unwanted waiting in the reception area.

Once we have received your estimated arrival time and all the necessary information, you will be able to receive your key-card contactless.

Given the flexibility our guests need right now, we have implemented the following policies:

●For existing bookings:

Existing reservations with stay up to the 10th of July may be cancelled with no charges until 24 hours prior to the arrival date and reservation with stay after the 10th of July may be cancelled with no charges within 5 days prior to arrival date.

All bookings can be changed or cancelled due to travel restrictions from the country of origin, noting that:
● Hotels are subject to local law in the market in which they operate. Therefore, government legislation and regulations may supersede a bookings policy in specific circumstances, including the type and timing of the refund
● If you cancel a rate which required a deposit or payment in advance, we will issue a voucher equal to the prepaid amount (according to article 70 of the Greek Act of Law, which was issued on the 13th of April 2020)
● Reservations may be changed without a fee but may result in different pricing for time periods with special event restrictions or peak demand weeks.

●For New Bookings:

Considering the uncertainty, the current situation brings to all travelers, we want to help you plan and book any future stay with confidence. We have changed our flexible cancellation policy and you may cancel your booking free of charge up to 5 days prior to your arranged arrival date.

However, for guest who choose the stricter policy (non-refundable) from 1st of May 2020 onwards, given that the situation with the virus is now well known, they are advised that no modification or free cancellation will be possible.

For any further information, please, contact us:
e-mail: info@hermesbeach.gr
tel.: (+30) 2821038150, (+30) 6947696328
Kato Stalos, 73100 Chania
Crete, Greece

HOUSEKEEPING:
Unlike the previous years, housekeeping service will be offered every three days (always depending on each reservation’s duration of stay); this can be modified if the Guest requests otherwise.

The towels and linen will be changed every three days unless the guest requests otherwise.

Every time a member of our housekeeping staff enters your room, they will make sure it has been entirely disinfected and cleaned by using steam cleaners and through natural ventilation of the room. This summer, Hermes Beach will introduce to its housekeeping operations new methods of decontamination, in order to maintain the highest hygiene standards possible.

Our Housekeeping staff will possess the necessary equipment of personal protection and will be operating with excessive caution and care.

It is highly suggested that, while our housekeeping staff takes care of your room, you will be patiently waiting outdoors in order to avoid any contact.

RECEPTION – CUSTOMER SERVICE:
If you have visited us in the past, you already know that at Hermes Beach we enjoy the personal contact and chat with our Guests when it comes to sharing our tips and suggestions regarding restaurants, museums, landmarks and beaches.

This year we will prioritize safety and, therefore, our Reception will be closed. We will be contacting with each other through e-mail. We will do our best to provide you the highest service possible with our constant online presence throughout the day. This means that, in case you need to book a day trip or a rental car or even a taxi to pick you up, we will take your inquiry by e-mail.

BREAKFAST:
Even though we take pride in our rich Breakfast buffet served at Hermes Apartments overlooking the beach, this year the Breakfast will be served in each room individually and it will be consisted of pre-packed products only. To those who have booked their Breakfast or request to have Breakfast after their arrival, we will send them the Breakfast menu to their e-mail address, so as to choose the delicacies they wish to be served the next morning along with the time they prefer to be served.

POOL – POOL BAR at HERMES APARTMENTS:
Due to these extraordinary circumstances, Hermes Apartments will remain closed for summer 2020, therefore our pool and pool bar will not operate this year.